Site Reliability & On-Call

Responsibilities:

• establish the company’s on-call program, defining service-level indicators and objectives, runbook standards, and a blameless postmortem culture
• develop a TypeScript Slack app on the Deno Slack SDK that pages the on-call engineer via Datadog On-Call for each post in a dedicated support channel, attaching the message text and permalink and reacting with 💬 as feedback — giving Slack-only internal analysts a compliant escalation path where regulatory constraints ruled out paging through Slack directly
• design observability dashboards spanning deployment pipeline health, environment version tracking, and infrastructure performance
• lead adoption of application performance monitoring and software cataloging to clarify service ownership across the engineering organization
• partner with engineering teams to embed reliability practices into the regular development lifecycle